Terms of service

Last updated 4 November 2026

These terms cover gyms that subscribe to PRENOT. Each gym's agreement with us may add to them. If the two differ, the signed agreement wins.

The service

PRENOT provides gym management software: booking, payments, member management, check-in, payroll and, on the Full plan, the gym's own website. We set up and host it for the gym.

Free trial

New gyms may be offered a free trial. No payment is taken during the trial. At the end, the gym chooses whether to subscribe.

Plans and billing

• Plans are billed monthly or yearly, in advance. Yearly plans are charged at 11 months' price for 12 months.
• Prices shown are before any applicable tax.
• Fees charged by the gym's own payment provider are separate. PRENOT takes no commission on members' payments.

Renewal and pausing

If a subscription isn't renewed, the gym's site keeps working for a 7-day grace period. After that it's paused: members can't book or pay until it's renewed. No data is deleted while a site is paused, and renewing reopens it.

Cancelling

A gym can cancel at any time. The service runs until the end of the period already paid for. Payments already made aren't refunded unless the agreement says otherwise.

The gym's data

All member, financial and business data the gym puts into PRENOT belongs to the gym. We keep it confidential and use it only to provide and support the service. When a gym leaves, it can ask for an export of its data, after which we delete it, except where the law requires us to keep it.

The gym's responsibilities

The gym is responsible for its own classes, prices, refunds and dealings with its members, for its own payment account, and for using PRENOT lawfully, including the data protection law that applies to it.

Availability

We work to keep PRENOT running and secure, but we can't promise it will always be free of interruptions. We'll tell gyms about planned maintenance where we can.

Liability

To the extent the law allows, our total liability to a gym is limited to the fees it paid us in the 12 months before the claim.

Contact

Questions about these terms: WhatsApp us using the link below.