Privacy policy

Last updated 4 November 2026

Who this covers

PRENOT provides booking, payment and management software to gyms in Malaysia and Singapore. This policy explains how we handle personal data on this website and in the PRENOT service, in line with Malaysia's Personal Data Protection Act 2010 and Singapore's Personal Data Protection Act 2012.

Gym members' data

When you're a member of a gym that uses PRENOT, the gym decides what data it collects and why. PRENOT processes that data on the gym's behalf, as its data processor (a "data intermediary" in Singapore). For questions about your membership data, contact your gym first. We'll help them answer you.

• Each gym's data is kept in its own separate database.
• We only access a gym's data to run and support the service, or when the gym asks us to.
• We never sell personal data, and never use one gym's data for another business.
• Payments are handled by the gym's payment provider. PRENOT doesn't store full card numbers.

Gym owners and people who contact us

When you contact us about PRENOT, for example on WhatsApp, we keep your name, contact details and messages so we can reply, set up your gym and support you. We keep this only for as long as we need it for that.

This website

This website doesn't use advertising or tracking cookies. Our hosting provider keeps standard server logs, such as IP addresses, for security.

Service providers

We use trusted providers to run PRENOT, such as cloud hosting, databases, email delivery and payment processing. Some may store data outside Malaysia or Singapore. Where they do, we take steps to make sure it's protected to a comparable standard.

Your choices

You can ask to see, correct or delete personal data we hold about you, or withdraw consent, by contacting us on WhatsApp. If your data is held for a gym, we'll pass your request to that gym.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.